Unfortunately, at this time, we only ship to the US and Canada.

Need customer support or simply want to drop us some feedback? We’d love to hear from you. Please email info@bluemyst.com or call 1 800-790-7115 or visit our contact page.

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.

Please visit our warranty page for more details.

Your satisfaction is our priority. Bluemyst offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page  for more details.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (n rare cases it could take longer). Ar this point, your order status will change to “completed” and you should receive an automated email listing your tracking number. From this point onward, you can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (in rare cases it could take longer). At this point, once your unit is with the shipping carrier, your order status will change to “completed” and you should receive an automated email listing your tracking number. If you haven’t received this, please contact customer support. You can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Ground shipping is free to the Contiguous USA. Please contact customer support for shipping to the non-contiguous USA or to Canada.