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Air Purifier FAQs

The listing in the user manual is incorrect. The unit comes with two composite filters as follows:

Filter A: Pre-filter, HEPA filter, Antibacterial filter

Filter B: Active carbon filter, Cold catalyst filter

The Instruction Manual is being amended and will be available on the Bluemyst website.

There are five filters, but they are constructed as two composite filters, as follows: 

Filter A: Pre-filter, HEPA filter, Antibacterial filter 

Filter B: Active carbon filter, Cold catalyst filter 

The Bluemyst Air Purifier has 5 filters, built as 2 composite filters, as follows: 

Filter A: Pre-filter, HEPA filter, Antibacterial filter 

Filter B: Active carbon filter, Cold catalyst filter 

Here’s what each one does. 

Pre-filter: Traps larger particles, preserving the HEPA filter from excessive wear and tear 

HEPA Filter: An ultra-fine, randomly woven, mesh traps minuscule particles as small as 0.3 microns. To put that in perspective, the diameter of a strand of hair is 30 microns while a pollen particle is as small as 10 microns. The HEPA filter is excellent at trapping all physical matter, such as dust, pollen, pet dander, mold spores and more. 

Antibacterial Filter: A coated filter that prevents the buildup of bacteria inside the filter 

Active Carbon Filter: Carbon has a unique atomic structure and when it is activated, it traps odors and contaminants inside its myriad nooks and crannies. It is great for trapping smoke and harmful chemicals. 

Cold Catalyst Filter:  This filter causes a catalyst – or a chain reaction – within the atomic composition of harmful gasses and microscopic particles. This process oxidizes and deteriorates the chemical composition, rendering them harmless.

 

The sir purifier has been designed for stationary, residential use. We don’t recommend it for your car.

The air purifier is equipped with an active carbon filter which is excellent for adsorbing smoke odors and smoke particles.

Yes. The air purifier is equipped with a HEPA filter which is excellent at trapping minuscule particles as small as 0.3 microns. To put that in perspective, the diameter of a strand of hair is 30 microns while a pollen particle is as small as 10 microns. The HEPA filter is excellent at trapping all physical matter, such as dust, pollen, pet dander, mold spores and more. 

No. Once the filters reach their capacity, they will need to be replaced. They are not washable, either. On average, the filters have a lifespan of 3,000 operating hours. Once it reaches this limit, an alert light will illuminate, indicating that the filters need to be replaced. If you live in a heavily polluted or particularly dusty or smoky environment, then consider replacing the filters sooner.

On its lowest setting, the sound is 35 dBA, which is equivalent to a quiet library.

Formaldehyde, ammonia, toluene, xylene, hydrogen Sulfide, TVOC, anaerobic bacteria (serratia marcescens), and many other toxic fumes released from plywood, furniture, wallpapers, carpets, curtains, bedspreads, paints and the like.

Your air purifier arrives with the two composite filters still in their packaging, placed in the back of the purifier. CAUTION: Air filters MUST be removed from their packaging before operating the air purifier.

  1. Open the back cover of the purifier and take out the two packaged filters.
  2. Remove the filters from their plastic packaging.
  3. Insert the thinner filter into purifier. The black, circle-textured active carbon filter should face toward you, with the pull tab pointing outwards.
  4. Insert the wider filter into the purifier. The white meshed antibacterial filter should face toward you, with the pull tab pointing outwards.
  5. Replace the back cover. The air purifier is ready for operation.

The purifier has a CADR rate of 180 m3/hr which means it is best for a room up to 230 sq. ft.

 

It will take around 2 hours for the air purifier to cleanse a 200 sq. ft. room of impurities. But to maintain the air cleanliness, the purifier should be kept running on low while you are using the room.

Place your air purifier in a location with a good airflow, not enclosed in an alcove or against a wall. Additionally, avoid particularly damp or dusty locations as this will cause too much wear and tear on the filters.

Purchasing FAQs

Ground shipping is free to the Contiguous USA. Please contact customer support for shipping to the non-contiguous USA or to Canada.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (in rare cases it could take longer). At this point, once your unit is with the shipping carrier, your order status will change to “completed” and you should receive an automated email listing your tracking number. If you haven’t received this, please contact customer support. You can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (n rare cases it could take longer). Ar this point, your order status will change to “completed” and you should receive an automated email listing your tracking number. From this point onward, you can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Your satisfaction is our priority. Bluemyst offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page  for more details.

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.

Please visit our warranty page for more details.

Need customer support or simply want to drop us some feedback? We’d love to hear from you. Please email info@jmanorthamericallcj1.sg-host.com or call 1 800-790-7115 or visit our contact page.

Unfortunately, at this time, we only ship to the US and Canada.