My order status says “completed” but I haven’t received my unit

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (in rare cases it could take longer). At this point, once your unit is with the shipping carrier, your order status will change to “completed” and you should receive an automated email listing your tracking number. If you haven’t received this, please contact customer support. You can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.